References
Oftec 101/105E/600A Course October 2009
Matthew Cohen, Agua Plumb UK
‘Learnt a lot more about oil servicing and installation. Top marks to training officer and assessor.
Burner Training and Oftec 101/105E/600A Course October 2009
Phil Anderson Found both courses excellent. Burner Training gave a great advantage when it came to Oftec assessments.
Steve Woodward, Woodwards Plumbing and Heating
Extremely good training, relaxed tutor. Learnt a lot over the course. Will come back!
OFTEC 101/105E/600A
Jason Hearn, JH Plumbing and Heating
‘Very good training, very relaxed. Well worth the visit’
Chris Browning
‘Very good course. Very relaxed and enjoyable’
Part P Electrical
Stephen Merrett
Loved the course, great instructor
Paul Holland
‘Very good course and assessment with plenty of practical training. Many thanks’
The Team
From left to right
Graham Ward - Senior Trainer
Linda Ward - Office Manager
Paul Heeley - Senior Assessor
Graham Ward - Director/Senior Trainer
Graham was born in 1960 and has more than 30 years experience of working within the plumbing industry. During this time he has amassed a wealth of experience in all aspects of installation and maintenance of both gas and oil appliances.
He is also a qualified teacher with a degree in both Business Studies and Business Management. He brings all the knowledge and skills he acquired during this time, to his role of Training Manager, offering an unrivalled level of training.
Graham delivers the training in a professional, confident manner, coupled with a disarming sense of humour and down-to-earth approach. He incorporates this element of humour to ensure candidates are motivated throughout with his unique, enjoyable, informal learning environment.
Graham’s chief objective is to make all candidates feel comfortable, at ease and able to ask questions throughout if unsure about any aspect of the course. Interactive discussion during training is encouraged.
All these elements combined ensure that the learning experience is motivational and enjoyable rather than a chore, hence resulting in a high level of return custom and ‘word of mouth’ recommendation.
Paul Heeley - Senior Assessor
Paul has many, many year’s experience of working within the plumbing industry, starting out as a plumbing/heating engineer and progressing onto Design Engineer, Technical Services Engineer, Customer Service Manager, Service Manager, Training Manager and ultimately his current role of Training Assessor.
Paul is an extremely good communicator with a good sense of humour - candidates are made to feel at ease rather than pressurised while undertaking their practical assessment. He is organised and conscientious in his approach to work and also honest and adaptable to changing situations and/or priorities.
He utilises all his skills and experience, incorporating these into his work with us at Trianco Training, thereby providing an excellent service for the candidates.
It is truly a privilege to have Paul as our Assessor here and all candidates attending our courses are assured of his high level of professionalism, experience and knowledge.
Linda Ward - Director/Office Manager
Linda is married to and works in partnership with Graham. She is well aware of the pressures faced by plumbing and heating engineers today in their day-to-day work and also in ensuring all their training is up-to-date and relevant to their line of work.
She deals with all the administration and accounts relating to the Training Centre. Linda will also help with any queries you may have regarding course provision, content, costs, dates and availability, etc.
Linda has a wealth of experience gained from over 30 years working within the customer service sector. She utilises this experience to ensure candidates are provided with all the information they need to make an informed decision on their individual training requirements.
The advice and/or information can take the form of telephone advice, email or post, whichever is preferable for the enquirer.
If you are unsure of your requirement Linda will point you in the right direction, offering advice and/or information as appropriate. Her main objective is to recognise that everyone has different needs, dependent on their background and/or previous experience within the industry.
Always professional, friendly and helpful, with Linda you can be assured of efficient, effective customer service.